1. Eligibility for Returns
We accept returns for most products within 30 days from the date of purchase. To be eligible for a return, your item must meet the following conditions:
- Unused and Unopened: The product must be in its original, unused, and unopened condition, with all original packaging and accessories intact.
- Damaged or Defective Items: If the item is damaged, defective, or not as described, we will process the return at no extra cost to you.
- Non-returnable Items: Certain products such as personalized, perishable, or clearance items may not be eligible for return. Please check the product page for specific details.
2. How to Return an Item
To return an item, please follow these steps:
- Contact Us: Reach out to our customer service team at [email@example.com] or call us at [Phone Number] within 30 days of receiving your order. Please include your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Once we receive your return request, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
- Shipping the Item Back: You are responsible for the return shipping costs, unless the item is defective or damaged. Please ensure the item is securely packed to prevent any further damage during transit.
- Processing the Return: Once we receive the returned item in its original condition, we will process your return. Refunds or exchanges will be issued based on the original payment method.
3. Refunds and Exchanges
- Refunds: Once your return is processed and approved, we will issue a refund to your original method of payment. Please note that it may take 5-10 business days for the refund to reflect in your account, depending on your payment provider.
- Exchanges: If you would like to exchange your product for a different model or size, please contact us as soon as possible to ensure availability. We will assist with the exchange process and send you a replacement product once the returned item is received.
4. Return Shipping Costs
- Damaged or Defective Items: If your item is damaged, defective, or incorrect, we will cover the cost of return shipping.
- Buyer’s Remorse: If you are returning the product for reasons other than damage or defects (e.g., change of mind), the customer is responsible for all return shipping fees.
5. Restocking Fee
A 15% restocking fee may apply for returns made after 15 days or if the item is opened but still in resalable condition. Restocking fees will be deducted from the refund amount.